Privacy Policy | glint-shock

Introduction

glint-shock ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glint-shock.com or use our services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect and process the following data about you:

Information You Provide

Name and contact details (email address, postal address)
Information about your child (age, educational needs) when enrolling in programmes
Communications you send to us via email or contact forms
Survey responses and feedback

Information Collected Automatically

Technical information including IP address, browser type and version, time zone setting, operating system
Information about your visit including pages viewed, links clicked, and navigation patterns
Cookies and similar technologies (see our Cookies Policy for details)

How We Use Your Information

We use information held about you for the following purposes:

To provide our educational services and programmes
To respond to your enquiries and communications
To send you information about programmes you have expressed interest in
To improve our website and services
To comply with legal obligations
To protect the safety and wellbeing of participants in our programmes

Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: Where you have given clear consent for us to process your data
Contract: Where processing is necessary to perform a contract with you
Legal obligation: Where processing is necessary to comply with the law
Legitimate interests: Where processing is necessary for our legitimate business interests

Data Sharing

We do not sell your personal data to third parties. We may share your information with:

Service providers who assist in operating our website and delivering services
Professional advisers (lawyers, accountants) where necessary
Law enforcement or regulatory bodies when required by law

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For programme participants, we retain records for a minimum of 6 years after the last interaction.

Your Rights

Under the UK GDPR, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

To exercise any of these rights, please contact us at [email protected].

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are designed for children and young people, but we collect personal data about minors only with parental or guardian consent. Parents and guardians have the right to review, modify, or request deletion of their child's information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

glint-shock
17 Exchange Street
Liverpool, L2 3PQ
United Kingdom
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.